Thank you for choosing us for your sprinkler and irrigation needs! To help us keep our operations running smoothly and provide you with the best possible service, we utilize the following terms and conditions:
1. Service Estimates & Diagnostics
- Flat Initial Fee: We charge a flat $115.00 Service & Diagnostic Fee to show up and inspect your system.
- The Repair Credit: If you approve our repair proposal, the full $115.00 is credited directly toward your repair bill.
- One-Hour Minimum: If the repair turns out to be a quick fix that takes less than an hour, the $115.00 serves as our minimum charge for the appointment to ensure the trip is worth our time.
- 14-Day Bid Window & Declined Estimates: You have 14 days from the inspection date to decide whether to accept our repair bid. If you choose to decline the bid, or if the 14-day window passes without a response, the $115.00 fee will be charged to cover our diagnostic time and travel overhead.
2. Payment Terms
- Due Date: Payment is due upon receipt of the invoice, which is usually issued the same day of completion of your service call or install.
- Installations Deposit: A 50% deposit is required to secure your installation date on our schedule. Work will begin once the deposit has been processed.
- Final Balance: The remaining 50% balance is due upon receipt of the final invoice once the project is fully completed.
- Accepted Payment Methods: We gladly accept Cash, Checks, and all major Credit/Debit Cards. Card payments can be made directly with our technicians on-site or securely online through the link in your electronic invoice.
- Past Due Accounts:
- Grace Period: We understand life gets busy! We provide a 7-day grace period from the invoice date before a flat $25.00 late fee is applied to the balance.
- Interest: Overdue balances will accrue interest at a standard rate of 1.5% per month (18% APR).
- Scheduling Note: To maintain fairness to all customers on our route, future scheduled services (including seasonal winterizations) will be temporarily paused for any accounts with an outstanding balance beyond 15 days.
3. Cancellation, Return, and Refund Policy
- Service Calls & Minor Repairs:
- Cancellation Notice: We require a minimum of 24 hours' notice for the cancellation or rescheduling of any standard service call (such as activations, minor repairs, or winterizations).
- Late Cancellation Fee: Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment window are subject to a $35.00 late-notice fee to cover our routed travel time and scheduling adjustments.
- Completed Service: All sales are final once service is completed on-site. Refunds are not issued for completed labor or installed repair parts. If a component fails after installation, it is fully covered under our 1-Year Workmanship Warranty.
- Installations & Custom Projects:
- Deposit Non-Refundability: The 50% installation deposit is utilized to secure your project slot on our calendar and purchase specific project materials.
- Project Cancellation: If you choose to cancel a scheduled installation after submitting your deposit, a 25% cancellation fee (based on the full project quote) will be deducted from your deposit to cover administrative prep, restocking fees, and non-refundable merchant processing costs. The remaining portion of your deposit will be refunded to your original payment method.
- Special Order Materials: Deposits or payments made toward custom, non-stock, or specialty materials are completely non-refundable once the order has been placed with our suppliers.
4. Service Conditions & Property Access
To ensure our technicians can perform their work safely and efficiently, we kindly request the following cooperation:
- Property Access: Homeowners must provide our technicians with clear access to the property, the irrigation controller (timer), and the main water shut-off valve at the scheduled time.
- Safety & Pets: If your pets are friendly to newcomers around the property, please feel free to let them say hello! For the safety of our team and your animals, if your pet(s) are uncomfortable with newcomers, please keep them indoors during our visit. We are more than willing to work with customers needing to let their pet(s) out for potty breaks etc. Just let us know!
5. Liability & Property Protections
- Underground Utilities: We will contact local utility locating services (such as Montana 811) for major excavation work. However, we are not responsible for damage to unmarked, privately installed underground lines (such as private invisible dog fences, landscape lighting wires, or detached garage power lines). We ask that customers communicate with us upfront if there are any privately installed components that need to be avoided.
- Pre-Existing Conditions: We are not liable for failures, leaks, or damages caused by pre-existing plumbing issues, sub-standard original installations by other contractors, or poor baseline water pressure.
- Restoration: Sprinkler installation and repair naturally require digging. While our technicians take great care to cleanly cut and replace sod, some settling or temporary lawn discoloration is normal. Final landscape restoration beyond standard backfilling/tamping/seeding is the homeowner's responsibility unless specified in writing.
6. Warranty & Seasonal Maintenance
- Workmanship Warranty: We provide a 1-year warranty on parts and labor for new components installed by our team. This warranty covers manufacturing defects and installation errors.
- Exclusions: Our warranty explicitly excludes damage caused by lawnmowers, roots, vehicle traffic, external physical damage, or acts of God (such as severe weather or pests).
- Freeze & Winter Damage: Proper seasonal maintenance is required. We are not liable for freeze cracks, broken backflow preventers, or manifold damage if the client fails to schedule a proper winter blow-out service prior to the first hard freeze, or if the client turns the water supply back on prematurely in the spring.